Soporte

Online support and help center to resolve customer queries

Features

We love our customers, and they love us Our 93% first-call resolution rate means you won’t have to call us more than once to get an answer. And, 98% of our customers say they are 100% satisfied with their experience. See our expertise in action by giving us an email us at hola@rentger.com, and we’ll get right back to you.

Our interactive walkthrough guides produce on-screen instructions that literally point you in the right direction. Whether you’re learning a new task or brushing up on an old one, you have simple, straightforward instructions available on demand.

Our Knowledge Centre allows you to pose specific questions to our experts, and browse answers to previous inquiries. Questions like these provide invaluable insight for us; it informs new functionality and tools as we strive to better serve our customers.

'Rentger has a very solid training program for our employees. Their customer service has been excellent so far.' Client

Our approach to support is two-fold: developing intuitive, reliable software and providing a breadth of options to find answers to problems. This results in fast adoption of our software by customers of any skill level, and quick, convenient support that fits your schedule and preferred methods of learning.



Features

In It Together
Our customer success team are always on hand to help. Regardless of the question, we're here to ensure your on-going success with Rentger.

Training & Support Resources
We aren’t a software company that implements and forgets, leaving you to figure it out on your own. When you become an Rentger customer, you get all of the training and onboarding help you need to get started, as well as easy access to online resources to guarantee a great support experience.

Online Help Center & Community
Our online Help Center and user community is available to all our customers for free. It’s the top resource for sharing best practices and tips/tricks on using our product with thousands of other property managers in the industry. You can do it all from the Help Center, which is accessible directly from within the Rentger product: Access how-to articles, FAQs, and videos; and Submit a Support Ticket.


Free Training & Support
Set your team up for success with a range of training options, including webinars, in-person trainings and a self-learning help center.

Your partners from day one
When you sign up, our Onboarding Specialists will help you learn the ins and outs of Rentger. Then, once you’re all set up for success, we’re available to answer your questions 24/7, so you can get your job done with fewer hiccups.

Supporting customers with expertise
Take a look at our live support ratings and feedback, and read in our customers’ own words how reliable, effective and fast Rentger support works. Submit a support ticket and our staff will personally answer your questions and handle any issues. We use these interactions to inform our development and functionality improvements; like any team, our aim is to work together and learn from one another.


Benefits

Extensive Self-Guided Training

Online support

Instant Access to Free Support Resources

Training

Empowering customers with answers

Software + support = the foundation of success

15 days free trial

Basic

149 €/year/ 10 unit
  • Property accounting software
  • Tracking & Reconciliation
  • Document management
  • Alerts
  • Incidence management
  • User management
  • Automatizations
  • Reports
  • Calendars
  • Data Migration

Enterprise

Contact us
  • Property accounting software
  • Tracking & Reconciliation
  • Document management
  • Alerts
  • Incidence management
  • User management
  • Automatizations
  • Reports
  • Calendars
  • Data Migration

Contact Us